The OMNI HelpDesk Advantage - Welcome to the Novela at Palmira Homeowners Association

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Novela at Palmira

Homeowners Association

Welcome to the Novela at Palmira Homeowners Association Website! This website exists to provide Novela residents with information about the community and to facilitate communication with OMNI Management Services, the HOA management company serving residents of Novela.

Please, click around. We believe you will find it useful. And by all means, if you have any ideas for the website, feel free to contact us.

Latest News:

Check it out! The new Association Directory is now Live! To learn how to register and get a tour of the features...

The OMNI HelpDesk Advantage

Question: What is the best way to handle HOA Issues?

Answer: Contact the OMNI HelpDesk. When you place a Service Request using the OMNI HelpDesk, the entire process of resolution is documented using OMNI's proprietary HelpDesk system. This system timestamps every activity related to resolving a service; every email, every phone call, every communication with vendors. It is all captured in the software database so that nothing falls through the cracks.

There are two ways to submit a Service Request to the OMNI HelpDesk. You can submit a Service Request via telephone by calling 888-541-0018. Alternatively, you can submit your request online by clicking here . Or look for the HelpDesk button on the Home Page of this website. You can also use this link to track the progress of your Service Request. When you submit your Service Request, be sure to give your email address. This way you will receive update via email. You will also receive a Customer Satisfaction Survey once the Service Request is resolved so that you can provide OMNI with feedback on your experience.